FREQUENTLY ASKED QUESTIONS

HOW SECURE IS SHOPPING WITH HOMLE.IN?

We want your online shopping to be worry-free, so we use SSL (Secure Socket Layers)*, the industry standard encryption standard for online purchase. All of your personal information, including your credit card number, is encrypted by SSL while you are placing the order.

SSL encrypts your order information to avoid the decoding of that information by anyone other than Homle.in. To check the security of your connection, look at the URL address bar of your browser window when you begin to checkout. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active. When accessing a secure server, the first characters of the site address will change from “http” to “https”.

We endeavor to make every transaction you make at Homle.in 100% safe. This means that you pay nothing if unauthorized charges are made to your card as a result of shopping at Homle.in.

* SSL available only if you make payment through our payment gateway like PayZippy, PayU, CCAvenue

PRIVACY AND SECURITY HOW DO I KNOW IF HOMLE.IN IS A SAFE ONLINE SHOPPING PORTAL?

We are highly committed to provide you with a safe transaction. We value your privacy and work hard to ensure that your details are secure and will not be released to any other party. To learn more about how we keep your details safe, please see our Privacy Policy.

WILL YOU STORE MY CREDIT CARD DETAILS?

We do not store your credit card details.

CAN MY INFORMATION BE SOLD TO ANY THIRD PARTY?

Your information will not be sold or passed on to third parties. Your privacy is important to us. Read more about how we protect your privacy under “Privacy Policy”.

WHY IS VAT BEING COLLECTED ON MY ORDER?

Value Added Tax (VAT) or Central Sales Tax (CST) is an indirect tax under Indian taxation system, and is levied by the state governments. VAT is to be paid by the ultimate consumer of the product.

IN CASE OF CANCELLATION /RETURN, WILL THE VAT AMOUNT CHARGED BE REFUNDED TO ME?

Yes, if you cancel/return your order, charged VAT amount will be refunded to you.

HOW WILL I KNOW THAT MY PAYMENT WENT THROUGH SUCCESSFULLY?

All successful transactions will receive a confirmation email. If you have not received confirmation via email, please try placing your order again. Alternatively, please do not hesitate to call our customer service centre on +91 9633012222.

MY CREDIT CARD DETAILS ARE NOT BEING ACCEPTED. WHAT’S WRONG?

Please check with your bank or financial institution to rule out errors on their behalf. If problems persist, please do not hesitate to call our Customer Care Team on +91 9633012222.

IS IT SAFE TO USE MY CREDIT CARD ON YOUR SITE?

We strive to ensure that every credit card transaction occurs within a secure environment. Homle.in payment system has a 128-bit SSL security encryption certification awarded by VeriSign. You can check the transaction is secure if a key lock is visible in the bottom right corner of your web browser. We do not retain your credit card information after your order is complete. Rather, it is submitted directly to our banks. You can be assured that your credit card or bank account information will be secured.

WHAT WILL MY CREDIT CARD STATEMENT SAY?

Your credit card will be billed by Homle.in and your credit card statement will read “Rub-le Industries”.

MY COUPON CODE IS NOT WORKING, WHAT SHOULD I DO?

Our Customer Care Team would be extremely happy to serve you. Please call us at +91 9633012222 or drop us an email at [email protected]

HOW TO APPLY A DISCOUNT COUPON ON MY ORDER?

Once you click on View your Cart, you would be directed to proceed to Checkout. Above that option, there would be tab named Do you have a coupon? You can type the coupon or discount code in that tab and avail the discount.

HOW WILL I RECEIVE THE REFUND?

All refunds (except for cash payments) will be issued through the same transaction method used in the original purchase. For example, if you used a credit card as your payment method, the purchase amount will be issued to your credit card.

Refunds for cash payments will be issued either through an account payee cheque in the customer’s name (given as “billing name” at time of purchase), or an online transfer via NEFT to customer’s bank account.

REFUNDS HOW LONG DOES IT TAKE TO RECEIVE A REFUND?

We will process your refund within 3 business days of receiving the returned product in its original packaging. The refunds period includes time taken to complete the refunds process by Homle.in, but excludes any delays on part of banks/card issuers, or shipment time in case of cheque refunds.

HOW DOES CASH ON DELIVERY (COD) WORK?

We provide you the facility of making cash payments at time of delivery of the confirmed order. The payment will be required to be made to the delivery boy at time of receiving the product. Please ensure that the product packaging has not been tampered with, before making the payment and receiving the order. Kindly note you will need to make the payment before opening the product packaging.

WHAT IS THE HOMLE RETURN POLICY?

To view the Homle return policy please click here.

WHAT IF THE PRODUCT HAS MISSING PARTS OR DEFECTS?

If you have received your product with missing parts, defects or accessories, immediately notify our Customer Care team. A replacement will be sent over to you as soon as possible. You will need to inform us of any missing parts/defects within 48 hours of delivery of the product, in order to receive the replacement.

WHAT IF THE PACKAGING OF THE PRODUCT IS DAMAGED UPON DELIVERY?

If you discover that the product packaging has been opened or is damaged, please do not accept the package and immediately notify our Customer Care team. We will offer a full refund, or send a replacement product, depending on your preference and product availability.

HOW DO I RETURN A PRODUCT TO HOMLE.IN?

If you wish to return any product, please inform a customer care representative at Homle.in. Products returned without our knowledge will be returned to the customer, and we will not be able to process the request.
To return a product as per our return policy, please log in a request with our Customer Care team, either by sending an email to [email protected]or calling us at +91 9633012222 . Once a return request is authorized and approved from our end, we will pick up the product ourselves. In locations where we do not have our Reverse Pickup services, please ship the product in a transit worthy packaging, safely to our warehouse at the below mentioned address –

Returns Department:

RUB-LE INDUSTRIES
14/354 A, Kottor, Kottakkal – 676503
Malappuram (Dt), Kerala

ARE THERE ANY CONDITIONS PLACED ON RETURNING A PRODUCT?

The returned product should be in the same condition as you received the product.
Returns for Furniture category will be accepted only for damaged/defective products. You will need to inform us of any damages/defects within 48 hours of delivery of the product, in order to receive the replacement.

WHO PAYS FOR THE SHIPPING IF I SEND THE ITEM BACK?

We have our Reverse Pick up facilities in selected locations wherein your items can be picked up from our end and the same is absolutely free of cost.

For all returns, please send an email to [email protected] with your order details and the tracking ID. Please call our customer service center on at+91 9633012222 for further queries.

WHAT CAN LEAD TO CANCELLATION OF MY ORDER?

  • When a product is rejected in our Quality Check process.
  • When the product stock is exhausted with our vendors.
  • When our logistic partners are unable to deliver to the desired delivery location.

HOW DO I INITIATE A RETURN PROCESS?

Please contact our Customer Care team to initiate the return process. You can contact us by either sending an email to [email protected] or calling us at +91 9633012222 . Click here to read our Returns Policy.

Please do not return products without first speaking to a representative at Homle.in. Products returned without our knowledge will be returned to the customer, and we will not be able to process a refund.

CAN I CANCEL AN ORDER?

Cancellations on furniture are allowed only till the item is shipped from our warehouse. Please contact our customer care team to assist you for the same.

HOW DO I KNOW MY ORDER HAS BEEN CONFIRMED?

Once your payment has been successfully made, your order is processed internally (and immediately). We will send a confirmation mail for your order, to the email address associated with your Homle.in order/account. In this mail you will be provided with a unique Order ID for your reference with our customer service team, a list of the item/s you have ordered, and the expected time of delivery.

HOW WILL I KNOW HOW MUCH MY ORDER WILL COST?

Just add Homle.in items to your Cart and click the Checkout button, and Homle.in will calculate and display the guaranteed total cost in INR, including all shipping costs from our warehouse(s) to your selected destination, along with any taxes applicable.

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY ORDER?

Orders are processed immediately and most orders are received within 5-7 business days. Occasionally products are discontinued or backordered, however, we will notify you of this immediately before your credit card are charged.

HOW DO I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN PLACED?

Kindly call our Customer Care Team on +91 9633012222 (9 AM – 6 PM) and tell us your new shipping address.

MY ITEMS HAVEN’T ARRIVED YET. WHAT CAN I DO?

Please allow up to 7 business days for delivery from the day you received the order confirmation. Your order status is updated to you via emails at every step. If you are having trouble reading the emails or if you haven’t received any updates, please get in touch with our Customer Care Team immediately. Give us a call on +91 9633012222 or drop us an email at [email protected]

An email is sent to you after the order is shipped that contains the tracking number and the service provider. Type the tracking number in the tracking section on the website of the service provider. The order status would provide detailed information on your package. If, for any reason, our shipping department cannot reach you, we will fully refund you the amount.

DOES HOMLE.IN DELIVER PRODUCTS OUTSIDE KERALA?

We are currently not delivering products outside Kerala.

WHAT IF I AM NOT HOME WHEN MY PACKAGE ARRIVES?

Our shipping department will leave a notice at your address notifying you of an alternative delivery or pick-up arrangement.

HOW CAN I TRACK MY ORDER?

Your order status is updated to you via emails at every step. You can also track your order by clicking on the option Track Order that appears in our homepage. If you are having trouble reading the emails or if you haven’t received any updates, please get in touch with our Customer Care Team immediately. Give us a call on +91 9633012222 or drop us an email at [email protected]. An email is sent to you after the order is shipped that contains the tracking number and the service provider. Type the tracking number in the tracking section on the website of the service provider. The order status would provide detailed information on your package.

HOW MUCH DO I HAVE TO PAY FOR DELIVERY?

We provide free delivery in Kerala. However for orders below Rs. 5000, Flat shipping charges are applicable.

CAN I HAVE MY STUFF DELIVERED ON A PARTICULAR DAY?

We strive to deliver products purchased from Homle.in in excellent condition and in the fastest time possible. However, we can’t commit on the same.

I HAVE RECEIVED A FEW EMAILS FROM HOMLE.IN. WHAT ARE ORDERS RECEIVED, ORDERS PROCESSED AND PAYMENT RECEIPT?

Order Received: This email informs you that Homle.in has received your orders and will process it as soon as possible.

Order Processed: This email confirms Homle.in has processed your order.

Order Shipped: This email confirms that Homle.in has delivered/shipped the order to your shipping address.

HOW LONG DOES IT TAKE FOR DELIVERY?

When you order from our website, we ensure that the order gets processed within 24 hours and gets delivered within the delivery time of the product, mentioned on the product page.

DO YOU HAVE A DELIVERY SERVICE?

Homle offers free delivery service and flat rate delivery service to your home or business. Free delivery service starting at Rs.5000.

WHAT IS YOUR ADDRESS?

Our address is:

Rub-le Industries
14/354 A,
Kottor, Kottakkal – 676503
Malappuram (Dt), Kerala

WHAT IS HOMLE.IN?

Homle.in is Kerala’s first online home store. Homle.in exclusively sells home furniture and furnishings. Homle.in is the new initiative of Rub-le Industries. Rub-le is one of the leading furniture manufactures in Kerala. Rub-le created its place in Keralites heart with their wide range of furniture goods, so we hope Homle.in will also be your first choice when ever you think about a new home or furniture.

HOW DO I CREATE AN ACCOUNT?

Creating an account is easy. Just follow these easy steps after clicking sign up:

  • Enter your Name
  • Enter your Email ID
  • Enter a Password

Your email ID will be used as the default username for your Homle.in account

I AM HAVING PROBLEMS ORDERING THROUGH YOUR WEBSITE. WHAT CAN I DO?

Please ensure that the browser you are using is up to date. If you are still experiencing difficulties, please do not hesitate to call our customer care team on +91 9633012222 or mail at [email protected]

HOW DO I UPDATE MY DETAILS ON MY ACCOUNT?

Please click on the ‘My Account’ tab on the top right hand side of the page. You will then be prompted to enter your account details. Scroll down to find your account information; click on ‘Edit’ to update your details and ‘Save’ once you are finished to save these changes.

IS IT NECESSARY TO HAVE A HOMLE.IN ACCOUNT TO SHOP?

No, it is not necessary to have a Homle.in account to shop. You can shop as a guest user as well.

I NEED PERSONAL ASSISTANCE WITH MY ORDER. WHO CAN I CONTACT?

Our customer service center is happy to assist you with your order on +91 9633012222 or you can also write to us at [email protected]

I HAVE A USER ACCOUNT WITH HOMLE.IN BUT FORGOT MY PASSWORD, WHAT SHOULD I DO?

It is easy, go to My Account page and click on the Forgot password link. You will be prompted with a window and please enter your email address (it must be the same email address you registered with Homle.in the password will be sent automatically to the registered email address.

CUSTOMER SUPPORT

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